How to return your item

1. Pack your merchandise in appropriate packaging.

2. Complete the Return and Exchange Policy form included in your shipment. Please write your order number on the form, along with the reason for the return.

3. Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. We are not responsible for missing or lost merchandise that is shipped to us.

 4. Check your e-mail. We will notify you via e-mail once your return has been processed.

 

Exchanging Your Item

1. Please e-mail service.iris@prettysroad.com to arrange for an exchange. We will process your return and place an exchange order on hold in your name.
2. Pack your merchandise in appropriate packaging. Insure your package for the full value of the merchandise. We are not responsible for lost or missing items.
3. Complete the Return and Exchange Policy form included in your shipment. Please write your order number on the form, along with the reason for the return.
4. Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice.
5. Check your e-mail. We will notify you via e-mail once your return has been processed.
6. Once your package is received, we will apply the credit from your return to your new order and ship it to you. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

 

Please address your return as follows:

Attn: Pretty's Road
Shop 600, 6/F CTMA Centre, NO 1., Sai Yeung Choi St., Mongkok, Kowloon, Hong Kong

 

Returning Your Item

We will notify you via e-mail once your return processed. This can take up to 7 days. Please note that your financial institution will likely take approximately 7 business days to reflect this transaction and credit your account. Please allow 30 days for us to credit Pay Pal acount.